Privacy Policy

Last Updated: 24 January 2026

SaafAI (“SaafAI”, “we”, “our”, or “us”) respects the privacy of individuals and is committed to protecting personal and operational data processed through its website, mobile applications, dashboards, and related digital services (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use the SaafAI Platform.

1. Scope of This Policy

  • Visitors to the SaafAI website
  • Registered users (government authorities, facility operators, supervisors)
  • Janitorial staff using SaafAI-enabled applications
  • Citizens providing optional feedback or ratings

This policy does not apply to third-party websites or services linked from the Platform.

2. Information We Collect

2.1 Personal Information (Limited and Role-Based)

  • Name, email address, phone number
  • User role (e.g., supervisor, janitor, administrator)
  • Login credentials and authentication details

Personal information is collected only when required for platform access, accountability, or communication.

2.2 Operational and Service Data

  • Cleaning activity logs and timestamps
  • QR code scan records linked to washroom units
  • Task completion status and SLA indicators
  • System usage and audit logs

This data relates primarily to facilities and workflows, not personal behavior.

2.3 Image and Visual Data

  • Images of washroom facilities may be uploaded or captured by authorized systems
  • Images are processed using AI solely to assess hygiene and cleanliness

Important clarifications:

  • SaafAI does not intentionally collect biometric data or facial images
  • Incidentally captured individuals are not identified and may be ignored, blurred, or deleted

2.4 Location and Device Information

  • Static location data of washroom facilities
  • Device identifiers, timestamps, and system metadata

SaafAI does not perform continuous personal location tracking.

2.5 Citizen Feedback (Optional)

  • Ratings or feedback on washroom conditions
  • Optional contact details if voluntarily provided

Anonymous feedback is supported wherever possible.

3. Purpose of Data Collection

  • Hygiene scoring and sanitation quality assessment
  • Operational monitoring and workflow management
  • Accountability and compliance reporting
  • Service improvement, analytics, and policy insights
  • System security, audits, and troubleshooting

Data is not used for surveillance or profiling of individuals.

4. Use of Artificial Intelligence

  • Analyze facility images for hygiene indicators
  • Generate cleanliness and hygiene scores
  • Support decision-making for sanitation management

AI outputs are decision-support tools and do not independently result in disciplinary, financial, or legal actions without human oversight.

5. Data Storage and Retention

  • Secure cloud infrastructure with appropriate safeguards
  • Retention only as long as operationally or legally necessary
  • Anonymization or aggregation for long-term analytics

6. Data Sharing and Disclosure

SaafAI does not sell personal data.

  • Authorized government bodies or facility owners
  • Trusted service providers under confidentiality obligations
  • Legal or government requirements

Access is strictly role-based and purpose-limited.

7. Data Security

  • Role-based access controls
  • Encrypted data transmission and storage
  • Secure authentication mechanisms
  • System monitoring and audit trails

No system is completely risk-free.

8. User Rights

  • Access personal data
  • Request corrections
  • Request deletion where permissible
  • Raise grievances or concerns

9. Children and Sensitive Data

  • Platform not intended for children
  • No knowing collection of children’s data
  • Data relates to infrastructure, not personal habits

10. Legal Compliance

  • India’s Digital Personal Data Protection Act (DPDP Act)
  • Applicable government data-handling requirements
  • International privacy and responsible AI principles

11. Policy Updates

This policy may be updated periodically. Continued use of the Platform constitutes acceptance of the revised policy.

12. Contact Information

SaafAI – Data Protection / Privacy Team
Email: info@saafai.in